Using this Website

Table of Contents:

Click any of the following links to go to that bookmark (or heading). You can then return the top of the page (e.g. by pressing <Alt> + <Left Arrow> or <Ctrl> + <Home>), and select a different section, thus allowing you to use this list as a Table of Contents:

1. Key Points / 2. Navigation / 2.1 The Navigation Bars / 2.2 The Icons Above Each Document Page / 2.2.1 Table of Contents/Bookmarks / 2.2.2 Key to Colour Coded Commentary Text / 2.2.3 PDF Icons / 3. Printing / 4. Accessibility / 5. Standards Compliance / 6. Final Note

1.

Key Points

1.

Most web pages on this site have between one and three icons at the top of the page, as follows:

Icon

 Position

Article Type

Purpose

Table of Contents icon

Top-left

Single page

Displays a clickable Table of Contents for the page, when you hover over the icon.

In addition, once you have clicked on an item in the Table of Contents, this also allows you to copy the address in your address bar for the section you have gone to and send someone a link straight to that section.

Bookmarks icon

Top-left

Multi-page

Displays a clickable list of the bookmarks on the current webpage, when you hover over the icon.

Once you have clicked on an item in the list of bookmarks, this allows you to copy the address in your address bar of the section you have gone to and send someone a link straight to that bookmark.

Key icon

Top-centre

Any article that contains colour-coded text

Displays a key to the colour-coded commentary text on the page.

Acrobat icon

Top-right

Multi-page

Allows you to download a PDF version of the current multi-page article

Printer-friendly icon

Top-right

Single page

Explains that the current web page is printer-friendly, and links to a page of tips about how to get the best print results

2.

All articles have a navigation bar at the bottom of the page: in multi-page articles, these contain Next Page, Previous Page and Table of Contents links, whereas in single page articles they contain a Go to top of page link. The menu at the top of each page also functions as a complete site map.

3.

A great deal of work has gone into maximising the accessibility, readability, user-friendliness, printer-friendliness and standards-compliance of this website. For more details see below and the articles linked to from there.

2.

Navigation

2.1

The Navigation Bars

Every page on this site has a menu at the top and a navigation bar at the bottom.

The latter is different depending on whether you are viewing a single-page article (an article contained on a single webpage), or a multi-page article. In single-page articles it contains a Go to top of page link; while in multi-page articles it contains Next Page, Previous Page and Table of Contents links.

The menus also function as a site map, and work even if JavaScript is disabled.

CSS "Pseudo-frames" have been used in order to keep the navigation accessible while you scroll down the page. This feature is designed to enhance the usability of the site; but if issues are encountered this feature can be turned off by disabling JavaScript. For more details see section 5 of the article on Accessibility.

2.2

The Icons Above Each Document Page

2.2.1

Table of Contents/Bookmarks

At the top-left of most web pages on this site is a bookmarks icon, which, when one hovers over it with JavaScript enabled, displays a list of links, which one can click on, to go the bookmarks on that page.

In the case of single-page articles such as this one, this serves the function of a Table of Contents for that article, and the icon looks like this:

Table of Contents icon

Having clicked on an item in this Table of Contents to go to that section, one can then use the Go to top of Page link in the navigation bar at the bottom of the screen (or press <Ctrl>+<Home>) to return to the top in order to select a different section.

In the case of multi-page articles such as the Full Complaint, the icon allows one to capture the web address of a given bookmark on the page in ones address bar by going to it, so that one can then copy the address send someone a link straight to that bookmark (or post a link to it in a newsgroup). The icon for multi-page articles is therefore slightly different, and looks like this:

Bookmarks icon

If one has JavaScript disabled, then these icons display a tooltip instead, and the Table of Contents or list of bookmarks are displayed within the article itself, near the top or bottom of the document page, respectively, in green text with orange links. These sections do not print.

2.2.2

Key to Colour Coded Commentary Text

At the top centre of some pages, a Key icon, displays a key to the colour-coded text used in the article, when one hovers over the icon with JavaScript enabled, but usually links to a separate web page containing the key if JavaScript is disabled:

Key icon

2.2.3

PDF Icons

All of the web pages on this site are printer-friendly. In addition, all multi-page articles have a Download PDF icon at the top right of the page, allowing one to print all of the pages in the article at once:

Acrobat icon

Single-page articles have an icon in the same position indicating that the web page is printer-friendly and therefore that no PDF version of the article has been provided:

Printer-friendly icon

These icons display a pop-up note when one hovers over them containing either a link to the PDF version of the multi-page article, or to a page on how to get the best results when printing web pages on this site, in the case of single page articles. (If JavaScript is disabled the icons link to the pop-up notes text).

3.

Printing

As discussed in section 1.2.3 above, all articles on this site are printer-friendly, and all multi-page articles also have a PDF version so that all pages in the article can be printed at once.

In addition, the articles on this site contain a large number of pop-up comments that are functionally equivalent to inline footnotes. If one has javascript enabled, these appear when one hovers over text that is highlighted in yellow [Note: This is an example of a pop-up comment serving the function of an inline footnote, which prints, but which is not displayed on screen unless you hover over the highlighted text or have javascript disabled]; whereas if one has javascript disabled, they appear as a green note in text of a reduced point size compared with the surrounding text, and enclosed in square brackets. These inline footnotes always print, regardless of whether one has javascript enabled or disabled.

See also the articles: Printing Web Pages on this Website and Using the PDF Files on this Website for more information and tips on getting the best results when printing from this website.

4.

Accessibility

A great deal of work has gone into making this website accessible to the widest possible readership. For more details see the article on Accessibility.

In addition, a great deal of work has gone into maximising the readability of the articles on this site. For more details see section 6 of the article on Accessibility.

5.

Standards Compliance

All pages created on this website validate on the W3Cs markup validation service, ensuring compatibility with all standards-compliant web browsers. In addition, the pages on this site display as intended in all versions of Internet Explorer from version 5 upwards, in order to make the site accessible to the widest possible readership.

The web pages on this site have also been tested with all the browsers on the browsershots.org website at https://browsershots.org. The only browsers there that dont display the site properly are Dillo, which has very poor CSS support, and IE4.

CSS, rather than html markup, has been used to define attributes throughout.

Valid HTML 4.01 certification   Valid CSS certification

[Note: if validating the CSS for the web pages on this site, please select More Options on the W3C CSS Validation Service web page; and where is says Profile, select CSS Level 3.]

6.

Final Note

Do you like this website? If so, you can nominate it for an award. »

[Note: An  award you might like to nominate this website for: the Plain English Campaigns Web Award, at http://tinyurl.com/5ch2gk;

Other suggestions welcome (via our Contact page).

Many thanks!